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How hanoman slot Protects Your Personal Data

Your personal data stays under our care from the moment you open an account at hanoman slot — we collect only what we need to run your wallet…

Data collected only as neededDANA, OVO, GoPay, QRIS payment data handled securelyYour right to access and delete recordsRetention periods clearly statedContact our team any time to raise a data query
hanoman slot How hanoman slot Protects Your Personal Data
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to review, correct, or delete the personal data we hold on you, our privacy support team is ready to help. You can reach us through three direct channels listed below, and we aim to respond to all data-related requests within 48 hours of receipt. Whether you are in Bandung or anywhere else across Indonesia, your request is handled with the same priority.

Team online

Live Chat

Open the chat window from your account dashboard and select 'Privacy & Data' from the topic menu. Our agents handle data queries 24 hours a day, seven days a week without interruption.

Email Support

Send your data request to our dedicated privacy address at [email protected]. Include your registered account email and the specific data record you wish to access, correct, or remove.

Account Settings Panel

Log in, navigate to Settings, then select 'My Data'. From there you can download a copy of your stored profile data or submit a deletion request directly without contacting support at all.

DATA HANDLING STANDARDS

Six Ways We Secure and Manage Your Information

Protecting the personal data tied to your account is an operational responsibility we take seriously at every layer of the platform.

Encrypted Storage

All account data — including payment records from DANA, OVO, GoPay and QRIS — is stored using AES-256 encryption at rest, so raw data is never readable even in the event of an infrastructure incident.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand which pages you visit. You can manage cookie preferences from the footer of any page without disabling your account access.

Account Security Logs

Every login attempt, password change, and payment action is logged with a timestamp and device fingerprint. You can review the last 30 days of account activity from the Security tab in your dashboard.

Data Retention Schedule

We keep your account records for as long as your account is active. After account closure, transaction and identity data is held for a maximum of five years, then permanently deleted from all live and backup systems.

Third-Party Data Sharing

Your data is shared only with identity verification partners and payment processors — including the networks behind DANA and GoPay — who operate under strict data-processing agreements that mirror our own privacy standards.

Your Right to Request Changes

You may request a correction to any inaccurate record or a full export of your stored data at any time. Submit requests via live chat or email; we action them within 48 hours and confirm completion by email.

Common Questions About Your Privacy at hanoman slot

The questions below cover what our account holders ask most frequently about how their personal data is handled. If your question is not here, reach our privacy team via live chat from your account dashboard at any time of day.

We collect your full name, email address, phone number, and date of birth during registration. If you deposit using DANA, OVO, GoPay or QRIS, the associated wallet or payment identifier is also recorded for transaction matching and dispute resolution.

We store the payment identifiers — such as your DANA phone number or OVO account reference — needed to match your deposits and withdrawals to your account. We do not store full card numbers or payment PINs at any point in the transaction flow.

Yes. Log in, go to Settings, and select 'My Data' to download a structured export of your profile, transaction history, and session logs. Alternatively, email [email protected] and we will prepare the export within 48 hours.

After you close your account, we retain transaction and identity records for a maximum of five years to meet financial record-keeping requirements. After that period, all your data is permanently deleted from live databases and backup systems.

We share your data only with payment processors handling DANA, GoPay, OVO and QRIS transactions, and with identity verification partners. All third parties sign contractual data-processing agreements and cannot use your data for their own marketing.

Navigate to Settings, then 'My Data', and submit a deletion request from there. You can also contact us by live chat or email at [email protected]. Note that some records must be kept for legal compliance, which depends on local law.

We use session cookies to keep you logged in and analytics cookies to improve page performance. You can review and adjust cookie preferences from the cookie settings link in the page footer at any time without affecting your account login.